Service, organisation and management quality

Federal Office for Spatial Development

Key facts

The Federal Office for Spatial Development (ARE) plays a significant role in spatial development and traffic planning, and thus in sustainable development in Switzerland. As result, there are high expectations regarding the perceived external impact achieved by the quality of service, organisation and management. The Swiss Federal Audit Office (SFAO) has conducted an audit of the relevant ARE processes and structures by means of a self-assessment based on the Common Assessment Framework (CAF) as well as evaluation by external stakeholders.