Key facts
After around 17 years, Swiss Export Risk Insurance (SERV) is replacing its highly customised core application NAVISION with a software upgrade. Due to a lack of manufacturer support, its maintenance is no longer guaranteed. SERV uses this application to process its insurance transactions, with an exposure of over CHF 7 billion in 2021. The software upgrade is part of the Phoenix programme and costs of CHF 11.5 million are planned for its implementation, of which CHF 8.8 million are for third-party services. By July 2022, SERV had spent CHF 1.2 million on external services.