{"id":38228,"date":"2025-05-12T23:00:00","date_gmt":"2025-05-12T21:00:00","guid":{"rendered":"https:\/\/www.efk.admin.ch\/?post_type=audit&p=38228"},"modified":"2025-05-12T08:28:12","modified_gmt":"2025-05-12T06:28:12","slug":"synergies-dans-lutilisation-de-lintelligence-artificielle-a-lexemple-des-solutions-de-chatbot","status":"publish","type":"audit","link":"https:\/\/www.efk.admin.ch\/fr\/audit\/synergies-dans-lutilisation-de-lintelligence-artificielle-a-lexemple-des-solutions-de-chatbot\/","title":{"rendered":"Synergies dans l\u2019utilisation de l\u2019intelligence artificielle \u00e0 l\u2019exemple des solutions de chatbot"},"content":{"rendered":"\n

Le Contr\u00f4le f\u00e9d\u00e9ral des finances (CDF) a examin\u00e9 l\u2019utilisation de l\u2019intelligence artificielle (IA) au sein de l\u2019administration f\u00e9d\u00e9rale \u00e0 l\u2019exemple des agents conversationnels (chatbots). L\u2019audit avait pour but de d\u00e9terminer si des synergies sont r\u00e9alis\u00e9es entre les projets et dans quelle mesure l\u2019administration profite des avantages escompt\u00e9s. Il visait par ailleurs \u00e0 \u00e9valuer le r\u00f4le du R\u00e9seau de comp\u00e9tences en intelligence artificielle (CNAI). Le CDF a recens\u00e9 21 agents conversationnels au sein de l\u2019administration f\u00e9d\u00e9rale. Il s\u2019agit aussi bien d\u2019applications op\u00e9rationnelles que de projets \u00e0 diff\u00e9rents stades de d\u00e9veloppement. La majeure partie des agents conversationnels fonctionnent sur des sites Web publics, qui engendrent peu de co\u00fbts et de risques. Les solutions plus complexes, qui exigent une grande souverainet\u00e9 en mati\u00e8re de donn\u00e9es et des normes de s\u00e9curit\u00e9 \u00e9lev\u00e9es, sont minoritaires et se trouvent encore toutes au stade de d\u00e9veloppement. Les co\u00fbts de r\u00e9alisation des projets se situent actuellement entre 9000 et 3 millions de francs.

L\u2019audit a montr\u00e9 qu\u2019un \u00e9change de connaissances a lieu entre les projets et qu\u2019il contribue \u00e0 identifier et \u00e0 exploiter les synergies potentielles, le CNAI jouant plut\u00f4t un r\u00f4le d\u2019interm\u00e9diaire. Le r\u00e9seau a certes permis \u00e0 des responsables de projet d\u2019entrer en contact, mais ne s\u2019est ensuite plus gu\u00e8re impliqu\u00e9 dans les \u00e9changes. Ses ressources \u00e9tant extr\u00eamement limit\u00e9es, le CNAI n\u2019a jusqu\u2019ici pas pu assumer pleinement sa mission, un constat qui figure d\u00e9j\u00e0 dans une \u00e9valuation ind\u00e9pendante de l\u2019Office f\u00e9d\u00e9ral de la statistique. Ce fondant sur cette observation, le Conseil f\u00e9d\u00e9ral a ordonn\u00e9 des mesures.<\/p>\n\n\n\n

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